Welcome to Arogya Pragati’s Privacy Policy

We, M/s. Arogyagati Solutions Private Limited (ASPL), the creator of this Privacy Policy ensure our steady commitment to Your privacy with regard to the protection of your invaluable information. This privacy policy contains information about the Platform “Arogya Pragati”.

To provide You with Our uninterrupted use of the Platform, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.

We may process the personal data of a User only in accordance with the terms specified in this Privacy Policy and applicable data protection laws. Personal data may be processed based on the consent provided by the User or for certain legitimate uses. Consent requests will be accompanied or preceded by a notice, informing the User of the personal data being processed, the purpose of processing, the method to withdraw consent, and the procedure to make a complaint to the relevant authorities.

This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the applicable Indian laws, including the Information Technology Act, 2000 and rules made thereunder.

INFORMATION WE COLLECT

We are committed to protecting Your online privacy and recognize Your need for appropriate protection and management of any Personal Information You share with us in accordance with the applicable Indian laws, including the Information Technology Act, 2000 and rules made thereunder. We may collect the following types of information:

1. Information We Collect

We may collect and process the following categories of information when you use our website, services, or communicate with us:

Personal Information: This includes but is not limited to your name, contact information (such as phone number and email address), address, gender, age, date of birth, and other identifiable details. For some services, we may collect sensitive personal information, including health-related data, medical records, diagnostic results, prescriptions, Aadhaar number, PAN, etc.
Technical and Usage Information: This includes your IP address, device information, browser type, cookies, tracking technologies, pages visited, time spent on the site, referral sources, and usage behavior.

This privacy policy also applies to data we collect from users who are not registered as members of this site, including browsing behavior, pages viewed, etc.

OUR USE OF YOUR INFORMATION

The information provided by you shall be used to:

Provide you with services requested by you
To maintain internal records
To improve our services
To send you promotional and other service-related communication (with your consent)

For more details on how we use your information, refer to the "Our Use of Your Information" section in the main policy.

SHARING AND DISCLOSURE OF INFORMATION

Your personal information will be shared only with authorized third parties for legitimate purposes such as:

With healthcare providers, diagnostic centers, and pharmacies as necessary to fulfill your service requests.
With our internal teams for operational purposes (customer support, technical, legal, etc.).
With government or law enforcement agencies as required by applicable law.
With trusted third-party service providers for hosting, analytics, payment gateways, and CRM services under confidentiality obligations.

We do not sell, trade, or rent your personal information to third parties.

HOW INFORMATION IS COLLECTED

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. Information is collected lawfully and fairly and only with the knowledge and consent of the individual concerned. Personal data will be relevant to the purposes for which it is to be used and will be accurate, complete, and up-to-date. Personal data will not be retained longer than necessary for the fulfillment of the purposes for which it is to be used.

EXTERNAL LINKS ON THE PLATFORM

The Platform may include advertisements, hyperlinks to other websites, applications, content, or resources. We do not endorse these external platforms and are not responsible for their availability, content, or practices. Users are advised to read the privacy policies of external sites before disclosing personal data.

COOKIES

We use cookies to enhance user experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your browser (if you allow) that enable the site's systems to recognize your browser and capture and remember certain information. Types of cookies we use include:

Strictly necessary cookies
Analytical/performance cookies
Functionality cookies
Targeting cookies

Users may disable cookies through browser settings, but this may affect site functionality.

YOUR RIGHTS

You have the following rights regarding your data:

Right to access your personal data
Right to correct inaccuracies
Right to withdraw consent at any time
Right to object to processing
Right to file complaints with supervisory authority

CHILDREN’S PRIVACY

Our services are not intended for individuals below 18 years of age. We do not knowingly collect data from minors. If you believe your child has shared data with us, please contact us immediately at info@arogyapragati.com.

COMPLIANCES

This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is in compliance with THE DIGITAL PERSONAL DATA PROTECTION ACT, 2023.

CONFIDENTIALITY

Your personal information is regarded as confidential and will not be shared with third parties unless required by law. We do not send unsolicited communications to users unless consented by them.

SECURITY

We employ industry-standard security measures to protect data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data but cannot guarantee its absolute security.

SEVERABILITY

If any provision of this Privacy Policy is deemed invalid, illegal, or unenforceable, the remaining provisions shall not be affected and shall remain in full force and effect.

AMENDMENT

Our Privacy Policy may change from time to time. The revised policy will be posted on this page with an updated date. Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

To withdraw consent, request download, or deletion of your personal data, please contact us at info@arogyapragati.com.

DISCLAIMER

We do not store credit/debit card details. While we take utmost care, we are not liable for any accidental disclosure of personal information during online transactions.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Customer Service: +91 8766290067
Sales: +91 9258162514
Email: info@arogyapragati.com, support@arogyapragati.com
Address: S 13, Third floor, Kaushiki tower, near new Bus stand, Mathura Uttar Pradesh 281004.